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Tele-Collector - Associate
Credit and Collection DepartmentA Tele-Collector Associate is the backbone of a collections team, ensuring smooth operations and supporting tele-collectors in maximizing their efficiency and effectiveness. You'll wear multiple hats, handling administrative tasks, overseeing team performance, and ensuring compliance with regulations.
Duties and Responsibilities:
- Manage account assignments and ensure accurate distribution to tele-collectors.
- Process payments received from customers and update account records.
- Prepare reports on team performance, collection rates, and other key metrics.
- Maintain detailed records of all collection activity, ensuring compliance with Fair Debt
- Collection Practices Act (FDCPA) and other relevant regulations.
- Manage telephony systems and software used by the collection team.
- Monitor tele-collector calls to ensure adherence to company policies and legal regulations.
Basic Requirements/Qualifications:
- Minimum of 2-3 years of experience in collections or a related customer service field.
- Strong understanding of FDCPA regulations and collection best practices.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Suite and collections software.
- Effective communication and interpersonal skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong analytical skills to interpret data and reports.